News & announcements

Keep Americans Connected Pledge, Extended Through June 30, 2020

by GTel Teleconnections |  April 30, 2020  |  GTel Announcements

In March, GTel joined hundreds of utility companies across the country who committed to keep all Americans connected throughout the coronavirus pandemic by signing the FCC’s Keep Americans Connected pledge.  The pledge states that companies will;

(1) not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic;

(2) waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic; and

(3) open its Wi-Fi hotspots to any American who needs them.

As of April 30, 2020, this commitment has been extended to all GTel customers until June 30, 2020.  In addition to these benefits, GTel will continue to offer no-cost speed increases to eligible homes through the end of June. Contact our office with any questions.


No-Cost Upgrades, Extended Through May

by GTel Teleconnections |  April 23, 2020  |  GTel Announcements

In response to recent government decisions to extend the shelter in place in our area, we have extended the time-frame for our no-cost speed increases to run through May 31st.  We understand that individuals and families across our serving territory are busy making things work at home, and we want to help in any way that we can. If you have any questions, please contact our office.


Staying Connected at Home

by GTel Teleconnections |  April 14, 2020  |  GTel Announcements

As the world faces COVID-19 and we, as a nation and a community, work together to prevent its spread, the federal and state government as well as the CDC recommend staying at home if possible. Thank you for your commitment to helping us all stay healthy. Check out this guide to staying connected at home.

Staying connected, even at home.


Be on the Lookout for COVID-19 Related Scams

by GTel Teleconnections |  April 9, 2020  |  GTel Announcements

The health and safety of our employees and customers both physically and digitally is our top priority. While we are all aware of precautions and recommendations for staying healthy and safe physically, it is just as important to remain diligent when it comes to cyber health. In addition to regularly seen scams, new scams are emerging related to the COVID-19 pandemic that are important to be aware of. Organizations such as the IRS, Secret Service, and FTC have issued warnings about COVID-19 related scams and links to those resources are below. They outline top scams, what to be aware of, how to identify scams, and how to best deal with a scam attempt. As always, only open emails from trusted sources, hang up on robocalls that seem suspicious, and delete text messages that seem suspicious. Stay well!


Handwashing Tips from the World Health Organization

by GTel Teleconnections |  April 9, 2020  |  GTel Announcements

Handwashing video from the WHO


COVID-19 Response & Awareness

by GTel Teleconnections |  March 18, 2020  |  GTel Announcements

As of March 18, 2020, the GTel Business Office, located at 210 Main Street in Germantown, will be closed to the public. We will have staff available to answer questions or assist with service related inquiries.  We are limiting our impact on public health concerns by offering self-installation kits for all those looking to connect services at this time.  If you have questions about an upcoming appointment or installation, please contact our office via Live Chat, SmartHub, email, or telephone.


Phishing/Email Scams Increasing

by GTel Teleconnections |  March 17, 2020  |  GTel Announcements

We are seeing a large increase in the amount of email scams/phishing and security issues coming from across the globe.  Please be aware of every email you receive from an external source, even if it says that it is from one of your contacts. You can verify if the address is valid by right-clicking or hovering over the ‘from’ address to verify the correct address. For example, if you receive an email from a friend, the friend’s email address should appear next to their name.  If the email address is unknown or appears to be inaccurate, do not follow any links or open any attachments and delete the email immediately.  There are many scams related to COVID-19 tracking maps. If you receive on of these emails, it is best to delete it and refer to a map through other means and verified sources.


A Healthy Work Environment

by GTel Teleconnections |  March 13, 2020  |  GTel Announcements

The health and safety of our employees and customers is our top priority.  As always, we encourage our employees to stay home when sick or feeling unwell. At this time, we would like to encourage customers to limit visits to our Business Office by using other means of communication (SmartHub, Live Chat, email, call-in, etc.).  There is no penalty for rescheduling an upcoming appointment, and we ask that you do so if you or a member of your family is feeling unwell or if you have been in contact with anyone feeling unwell. Payments can be made through our SmartHub customer portal or placed in our drop-box outside of our 210 Main Street location.  Thank you for your understanding.