Customer Satisfaction Survey

Personal Information

Your Name *

My Email Address *

How did you hear about this survey? *

Over the phone

In the mail

In person, from my Technician

In person, from my sales representative

Customer Service and Sales

The GTel Representative that assisted me: *

Kelsie

Carrie

Jennifer

OtherOther

Rate Your Experience

Please, drag the button to the left or right on each slider below to rate your level of agreement with each statement in regard to your Customer Service Representative (CSR). 1 (Left) = Strongly Disagree 10 (Right) = Strongly Agree

My CSR was knowlegeable and able to help me find a solution for my needs. *

5

1 (Left) = Strongly Disagree 10 (Right) = Strongly Agree

My CSR acted in my best interest. *

5

1 (Left) = Strongly Disagree 10 (Right) = Strongly Agree

My CSR was professional when greeting me and during my call/visit. *

5

1 (Left) = Strongly Disagree 10 (Right) = Strongly Agree

My CSR provided me with an overall satisfactory experience.

5

1 (Left) = Strongly Disagree 10 (Right) = Strongly Agree

My CSR took the time to explain the installation/repair process. *

5

1 (Left) = Strongly Disagree 10 (Right) = Strongly Agree

My CSR gave me all the necessary information regarding GTel billing policies and procedures. *

5

1 (Left) = Strongly Disagree 10 (Right) = Strongly Agree

Do you have any additional comments regarding your experience with our Customer Service and Sales staff?

We appreciate your feedback or suggestions regarding how we could improve the services we provide you.

Installation and Maintenance

Did your GTel Technician(s) call ahead of his/her arrival to confirm your service appointment? *

Yes

No

Did your GTel Technician(s) arrive within the designated (scheduled) timeframe?

Yes

No

Rate Your Experience

Please, drag the button to the left or right on each slider below to rate your level of agreement with each statement in regard to your GTel Technician(s). 1 (Left) = Strongly Disagree 10 (Right) = Strongly Agree

My GTel Tech was courteous and professional while in my home/business. *

5.5

1 (Left) = Strongly Disagree 10 (Right) = Strongly Agree

My GTel Tech left their work area neat and tidy. *

5.5

1 (Left) = Strongly Disagree 10 (Right) = Strongly Agree

My GTel Tech checked that all services were working properly and to my satisfaction before they left. *

5.5

1 (Left) = Strongly Disagree 10 (Right) = Strongly Agree

My GTel Tech demonstrated and explained how to use my equipment and/or services before he/she left my home/business. *

5.5

1 (Left) = Strongly Disagree 10 (Right) = Strongly Agree

Do you have any additional comments regarding your experience with our Outside Plant or Installation and Maintenance staff?

We appreciate your feedback or suggestions regarding how we could improve the services we provide you.

Overall Satisfaction

Please, drag the button to the left or right on each slider below to rate your level of satisfaction in regard to each statement.

How would you rate your recent experience with GTel Customer Service and Sales? *

5.5

1 (Left) = Extremely Poor 10 (Right) = Extremely Well

How would you rate your recent experience with GTel Installation and Maintenance? *

5.5

1 (Left) = Extremely Poor 10 (Right) = Extremely Well

How would you rate your overall satisfaction with your GTel subscribed services? *

5.5

1 (Left) = Extremely Dissatisfied 10 (Right) = Extremely Satisfied

How likely would you be to recommend GTel services to a family member, friend, or colleague? *

5.5

1 (Left) = Not Likely 10 (Right) = Extremely Likely

Could you provide some comments on your ratings for overall satisfaction and how likely you would be to recommend GTel?

Thank you for your feedback!

You're almost done...

Do you give GTel permission to post or use your comments in our marketing efforts as a customer testimonial? *

Yes, you can include my name

Yes, I would prefer my comments be kept anonymous

No, thank you

To claim your one-time $5 bill credit for completing the survey, please provide the First and Last name of the account holder at your service location. *